Do I need to
register?
No, you don't need to register to place an
order. It is beneficial to register so you
can track your order and your order
history. In addition, your shipping and
billing address will be saved for future
orders. You will not be added to the e-mail
list if you register.
Back to top
How
do I manage my account?
If you have registered, you simply click the
sign in link at the top of any page. Once
signed in you can change your password,
check your order history, see your wish
list, and change your profile information.
Back to top
How do I
shop online?
It is as simple or even simpler to shop
online then it is to shop in a store. You
can view the items by brand or category.
Click on the product to see the detailed
pictures and description of the item.
Simply add the items to your cart and
continue shopping or click the checkout
button when you are ready. If you have any
coupon codes you enter them in the coupon
box before checking out. You can sign in or
create an account or just check out. Enter
your billing address and shipping address,
if they are not the same. All orders
shipping to an address other then the
billing address may be delayed for
verification. We will call the customer and
the credit card company to verify the
address. To avoid any delays, please ship to
the billing address if possible. Select the
appropriate shipping method then the payment
method and then click Continue.
On the payment page you can enter a Gift
Certificate if you have one, then hit apply.
This is usually your store credit code.
Make any changes if necessary, then enter
the credit card information and complete
checkout. It is that easy. You will be
e-mailed with an order confirmation and a
charge confirmation. You can sign in to see
your order status and track your order with
UPS.
International customers will see a tracking
number that can be put in
www.usps.com
for tracking. All orders that have
different shipping and billing addresses
may be subject to verification. The
cardholder may be contacted before we ship
the order. All International orders are
subject to verification. We do ask
International customers to e-mail or fax a
copy of the credit card used to verify it's
validity.
Back to top
|
Item
availability
Although we make every effort to keep
sufficient stock of items listed on our
site, occasionally we do sell out of certain
products. If we are out of stock on an item
that you've ordered, we will notify you via
e-mail. Any changes will be reflected in
your order total.
Back to top
Which credit cards do you accept?
We accept the following credit cards: Visa,
Master Card, American Express, and
Discover.
Back to top
Do you
charge sales tax?
Sales tax is charged only to customer's who
live in Arizona.
Back to top
International Orders
All
International orders may be held up for a
few days before shipping for credit card
verification. We ask all International
customers to fax or e-mail a copy of the
credit card used to verify validity. You can
e-mail customerservice@vibetheboutique.com
or fax 1-480-358-4351. You may mark out the
credit card number before you send it but
please leave the last 4 digits for
verification. Shipping for
International orders is $30 for UPS
express insured. Your country may
charge import tax and you are responsible
for any additional charges at the time of
receipt.
Can I
change my order?
Once an order
has shipped we are unable to make any
modifications to the order. On a case by
case basis, we may be able to make changes
if you contact us via phone or e-mail before
the order ships.
Back to top
Shipping &
Handling
All air packages will be shipped out within 24/48 hours
excluding holidays and weekends. We do not ship on
weekends or UPS holidays.
We ship UPS
in the US insured. We charge flat rates as
follows:
UPS Ground - $6.00
UPS Overnight Air $30.00
UPS 2 Day Air - $15.00
UPS 3 Day Air - $10.00
Delivery is Monday - Friday, excluding
holidays.
International shipping is
$30. We ship UPS Express insured
with tracking. Please select the
International shipping options. This
includes Canada and Mexico. If you do not
select the International shipping option,
you will be charged the additional shipping
fees before the order ships. International
orders may be subject to customs or taxes
charged by the country shipped to. It is the
buyers responsibility to be aware of this
possibility and to check with their customs
office.
All
International orders may be held up for a
few days before shipping for credit card
verification. We ask all International
customers to fax or e-mail a copy of the
credit card used to verify validity. You can
e-mail customerservice@vibetheboutique.com
or fax 1-480-358-4351. You may mark out the
credit card number before you send it but
please leave the last 4 digits for
verification.
Back to top
Returns &
Exchanges
21 Day
Return Policy
We pride ourselves on offering the highest
quality merchandise. If you are not
delighted with your purchase, return the
unused item in its original condition within
21 days from order date for a full refund,
less shipping costs. Items must be returned
with the original tags attached and in new,
unused, unwashed, unaltered condition and free of
pet hair or smoke smell. Returns are
accepted at our discretion. No refunds will
be given for sale merchandise. These will be
accepted as exchanges only or store
credit. Store credits expire 1 year from creation date. Final sale items are not
returnable.
Returning Your Item
We will notify you via e-mail once your
return has been processed. This can take up to 30
days. Please note that your financial
institution will likely take approximately 7
business days to reflect this transaction
and credit your account. Please allow 30
days for us to credit your card.
How to return your item
- Pack your merchandise in appropriate
packaging.
- Complete the Return and Exchange
Policy form included in your shipment.
Please write your order number on the
form, along with the reason for the
return.
- Insure your package for the full
value of the merchandise and return it
to us using the delivery service of your
choice. We are not responsible for
missing or lost merchandise that is
shipped to us.
- Check your e-mail. We will notify
you via e-mail once your return has been
processed.
Exchanging Your Item
- Please e-mail
customerservice@vibetheboutique.com
to arrange for an exchange. We will
process your return and place an
exchange order on hold in your name.
- Pack your merchandise in appropriate
packaging. Insure your package for the
full value of the merchandise. We are
not responsible for lost or missing
items.
- Complete the Return and Exchange
Policy form included in your shipment.
Please write your order number on the
form, along with the reason for the
return.
- Insure your package for the full
value or the merchandise and return it
to us using the delivery service of your
choice.
- Check your e-mail. We will notify
you via e-mail once your return has been
processed.
- Once your package is received, we
will apply the credit from your return
to your new order and ship it to you.
You will receive an e-mail containing
the shipment tracking number when your
new order is shipped.
Send Returns to:
Vibe the Boutique
2510 E. Hunt Hwy. Ste 9
Queen Creek, AZ 85243
1-866-940-4402
Back to top
Privacy Policy
Vibe the Boutique takes your privacy very
seriously and will not share any information
about you with another party. This strict
policy will NEVER Change.
This includes automatically gathered data
such as e-mail address, browser cookies, and
IP address. It also includes any
information submitted via an electronic form
such as name, address, and phone number.
If you believe that your information has
been compromised in any way by your use of
this web site, please e-mail the webmaster
immediately at
webmaster@vibetheboutique.com. we will
work to resolve the problem as quickly as
possible.
Back to top
Legal Stuff
All content
on this site, including, but not limited to:
informational content, graphic images, and
program code such as html and javascript are
the copywrited material of Vibe the
Boutique, LLC. and may not be reproduced in
any manner without the expressed written
consent of Vibe the Boutique, LLC..
All prices listed are accurate to the best
of our ability. In the rare case an item is
incorrect, Vibe the Boutique reserves the
right to refuse to sell the item at the
listed price.
Back to top
Customer Service
Phone Hours:
Monday-Friday 10:00AM-4:00PM Arizona Time
1-866-940-4402 or 1-480-358-4350
E-Mail:
Customer Service:
customerservice@vibetheboutique.com
Fax: 480-358-4351
By Mail:
Vibe the Boutique
2510 E Hunt Hwy. Ste 9
Queen Creek, AZ 85243
Back to top
|